Konfliktmanagement

Topic: Qualification

The word conflict comes from the Latin “confligere” and means to clash or collide. In essence, it refers to the collision of differing human interests. Hardly anyone likes conflict. On the other hand, what would life be like without conflict? A life without conflict would be a life without friction, tension and contradictions. The ability to deal with conflict is the driving force behind human development and is essential for shaping our relationships.

“The same leaves us in peace, but contradiction is what makes us productive.”
(J.W.v. Goethe)

It’s worth tackling conflicts!

They are an opportunity for development and generate energy. Do you know the liberating feeling after conflicts have been addressed and dealt with constructively? New clarity emerges, strength is generated and positive processing – the path of peaceful conflict – creates more closeness and trust. Conversely, unresolved conflicts inhibit productivity and impair the success of the organization. Avoiding conflict therefore often comes at a very high price – for the individual, for teams and for the entire organization.

In conflicts or verbal attacks, one of the requirements is to be able to deal constructively with one’s own emotions, as conflicts are strongly driven by feelings and emotions. Under pressure, people show an aggressive or passive defense pattern (neuromuscular blockages). The old brain regions (reptilian brain and limbic system) take over. Here it is important to consciously transfer control back to the neocortex, which is responsible for our complex thinking, in order to avoid escalation.

What types of conflicts do we explore?

Conflicts are and will always be part of our lives because they express differences. And these differences can occur within individuals, but also between individuals, teams, in organizational structures or in the environment:

A (social) conflict arises when people are mutually dependent and under pressure to make decisions and at least one person experiences an incompatibility in thinking, wanting, feeling or with regard to pursuing or achieving goals.

An inner conflict is usually related to decisions that need to be made. Different impulses, inclinations or goals are at odds with each other or even seem irreconcilable.

In a structural conflict, different systems compete or contradict each other.